Privacy Policy

Last updated: February 2025

1. Introduction

GMART ("we," "us," "our," or "Company") respects the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our mobile application, website, and related services.

2. Information We Collect

2.1 Personal Information

When you register, place an order, or contact us, we may collect:

  • Name and contact information (email, phone number)
  • Delivery address and location data
  • Payment information (processed securely)
  • Account preferences and order history
  • Communication and correspondence data

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

  • Device information (type, OS, device ID)
  • Location data (with your permission)
  • Usage information (pages visited, time spent, interactions)
  • IP address and browser information
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Improve our services and user experience
  • Send promotional emails and notifications (you can opt-out)
  • Detect and prevent fraud or illegal activity
  • Comply with legal obligations
  • Analyze usage patterns and service performance

4. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive information
  • Regular security audits and assessments
  • Access controls and authentication
  • Employee training on data privacy

5. Sharing Your Information

We may share your information with:

  • Our shopkeeper partners (to fulfill your orders)
  • Payment processors (to process transactions)
  • Delivery partners (to provide delivery services)
  • Service providers and vendors (under confidentiality agreements)
  • Law enforcement (when legally required)

We do not sell your personal information to third parties.

6. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Disable location tracking
  • Clear cookies from your device

7. Retention of Data

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Your order history may be retained for accounting and legal purposes. You can request deletion of your account at any time.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with information, we will take steps to delete it and terminate the child's account.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date above.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@gmart.local
Address: Gawan, India