Support & Help

We're here to help 24/7. Get answers to your questions and resolve issues quickly.

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Call Us

Speak to our support team anytime

+91-XXX-XXXX-XXXX

24/7 Support

Email Us

Send us your questions or feedback

support@gmart.local

Replies within 2 hours

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Instant support in the app

Open the app → Help → Chat

Average response: 5 minutes

FAQ

Browse common questions

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Frequently Asked Questions

How fast is delivery?▼
GMART guarantees delivery in 10 minutes or less from the time your order is confirmed. Our hyperlocal model and smart routing ensure fastest possible delivery.
What areas does GMART serve?▼
Currently, GMART operates in Gawan. Check the app to see if your location is covered. We are expanding to more areas soon.
What payment methods are accepted?▼
We accept multiple payment methods including debit/credit cards, UPI, digital wallets, and cash on delivery. All transactions are secure and encrypted.
Can I cancel my order?▼
Orders can be cancelled within 60 seconds of placement. After that, your order is already with the shopkeeper and cannot be cancelled. Contact support for exceptional cases.
What if I don't receive my order?▼
If you don't receive your order within the estimated time, contact support immediately. We'll investigate and provide a resolution—refund or redelivery.
Are there delivery charges?▼
Delivery charges are calculated based on distance and item weight. See exact charges at checkout before confirming your order.
How do I track my order?▼
Open the app and go to "Active Orders." You'll see real-time location tracking, estimated delivery time, and notifications at each step.
What if an item is out of stock?▼
If an item is out of stock, we'll notify you in the app and suggest alternatives. You can modify your order or cancel affected items.
Is my payment information secure?▼
Yes. We use industry-standard encryption and PCI compliance. Your payment data is never stored on our servers.
How do I report a problem with my order?▼
Open the app, go to your order, and select "Report Issue." Describe the problem and our support team will get back to you within 2 hours.

Other Ways We Can Help

Report an Issue

Found a bug or experiencing a technical issue? Report it directly through the app. Our technical team will investigate and fix it promptly.

Steps: Open app → Go to your order → Select "Report Issue" → Describe the problem

Request a Feature

Have a feature idea? We'd love to hear it! Send us your suggestions and help shape the future of GMART.

Email: features@gmart.local

Refund Requests

For refund requests and transactions issues, visit our Refund Policy page for detailed information and how to process a refund.

View Refund Policy →

Delivery Issues

If you have questions about delivery times, service areas, or shipping concerns, check our Shipping Policy for details.

View Shipping Policy →

Our Support Guarantee

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